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Get Your Answers

At DMC Limousines we are 100% committed to customer service and satisfaction. Our goal is to provide you with an impeccable luxury car service. With a focus on three core principles, we ensure tailored, high quality transfers to all major Dutch airports using our own fleet of over 50 executive Mercedes vehicles or trusted service partners.

airport transfer

General questions

Who are DMC Limousines?

DMC Limousines offers global VIP and executive transportation, providing stylish and reliable travel as a flexible, cost-effective alternative to having a permanent driver.

What areas do you operate in within the Netherlands?

We operate nationwide across all major cities and airports in the Netherlands.

What safety and hygiene measures do you take?

We prioritize your safety and cleanliness by regularly sanitizing our vehicles and following strict hygiene protocols. Our drivers are trained to ensure a safe and comfortable ride at all times.

Do you have a customer service number or live chat?

Yes, our dedicated customer service team is available 24/7 for urgent needs at +31 202 402 300 or via info@dmc-limousines.com. Additionally, you can get instant help anytime through the live chat bot on our website.

What should I do if my chauffeur or car is late?

If your car is late, our operators use GPS tracking to quickly locate the vehicle and take immediate action to resolve the delay and keep you informed.

Can you pick me up from a busy venue or public event?

Due to road closures and traffic restrictions at busy events, we may suggest a specific pick-up location and recommend staying in direct contact with your driver for a smooth pickup.

What if I leave something in the vehicle?

If you leave something in the vehicle, please contact our customer service team at +31 202 402 300 or info@dmc-limousines.com. We will log the item and arrange its return to you promptly.

Booking & On-board service questions

How do I make a booking?

Hier moet iets met een link komen

How can I pay for my ride?

Most DMC Limousines clients pay via invoice. If you don’t have an account yet, please create your account here.

Can I pre-book or schedule multiple pick-ups or drop-offs?

Yes, you can pre-book rides with multiple pick-ups or drop-offs. For roadshows or bookings with several stops and waiting time, please email your itinerary to info@dmc-limousines.com for a tailored quote.

Can I hire a chauffeur by the hour for a full‑day service?

Yes, you can book a chauffeur by the hour or for a full-day service. Please contact us with your schedule and requirements so we can provide a customized quote.

Can I book if I don’t know my exact destination yet?

Yes, you can book without knowing your exact destination. We accept “as directed” bookings, but please note that any additional stops or route changes may incur extra charges and sharing at least the final city helps us plan better.

How do I get a receipt?

You will receive a full VAT invoice by email after your ride is completed and payment is processed. Corporate clients receive a monthly invoice based on agreed terms.

What is your cancellation policy?

You can cancel your booking via our online booking tool by clicking “cancel.” If you experience any issues, please contact our reservations team at info@dmc-limousines.com or call us at +31 202 402 300.

Do I need to tip the chauffeur?

No, tipping is not required at DMC Limousines. However, if your chauffeur has delivered exceptional service, you are welcome to offer a gratuity at your discretion.

Are your vehicles wheelchair-accessible and how do I request this?

Yes, we offer wheelchair-accessible vehicles (WAV) upon request. Please pre-book in advance, as availability is limited and cannot always be guaranteed without notice.

Are pets allowed in the vehicle?

Wat zijn de regels hier?? IDK

Airport questions

Are there extra charges for airport transfers?

There are no fixed extra charges for airport transfers, but additional costs such as parking fees or extended waiting time may apply depending on the situation. All pricing will be clearly communicated in advance.

How much luggage can I bring?

Luggage capacity depends on the vehicle type and number of passengers. If you’re unsure what will fit, please contact us at info@dmc-limousines.com or call +31 202 402 300

Why do you need my flight number?

We require your flight number to track real-time updates and adjust your pick-up time if needed.

What if my flight is delayed?

We will track your flight using the flight number you provide and adjust the pickup time as needed. Your chauffeur will be ready to meet you when you arrive, guaranteed.

Where will the chauffeur meet me at the airport?

At most airports, your chauffeur will wait for you at the arrivals hall barrier after you clear customs and collect your luggage. Please check your DMC SMS confirmation for the exact pick-up location and instructions, as this may vary by airport.

Do you charge waiting time or parking fees at the airport?

For European (domestic) flights, 30 minutes of waiting time is included, and for overseas flights, 60 minutes is provided. If you need extra time, you can request it when booking; beyond the included period. After the free period waiting time is charged per minute accordingly.

How accurate are journey time estimates?

Journey time estimates are based on Google Maps calculations and serve as a guideline. We recommend allowing extra time for time-sensitive arrivals, as actual travel times may vary due to traffic or other conditions.

Can I track my chauffeur or vehicle in real time?

Yes, you can track your chauffeur or vehicle in real time through our online booking tool. You’ll also receive text messages and email updates with the latest status of your ride.

About

DMC Limousines transports all those, for whom style and class are a way of life. This transportation can be either incidental or on a contractual basis and is often used as an economically attractive alternative to having a permanent driver, to transport yourself or your executives.

Client area

Get in touch

Tokyostraat 13-15
1175 RB Lijnden
The Netherlands

 +31 202 402 300
 info@dmc-limousines.com

© 2025 DMC Limousines